Last updated May 12, 2024
Due to the perishable nature of our products, returns are only accepted in the case of a defective item.
All transactions are considered final, and refunds will not be provided.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items that have damage to them, e.g. small dents in a can, damage to packaging for example a cardboard box being dented or crisps being slightly crushed in the packaging are not eligible for a refund or return. This is because the damage is only cosmetic and the goods are still edible.
DELIVERY ISSUES
We shall not be liable to you under any circumstances for any loss or damage unless you notify us either via our email support@shoplex.co.uk within:
• 7 days of delivery of the Consignment in the case of loss of part or all of a Consignment.
• 48 hours of delivery of the Consignment in the case of damage to all or part of a Consignment.
EXCEPTION / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, smoking products and accessories) and custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges are only applicable if agreed upon by Shoplex.
REFUNDS
In the exceptional circumstance we do accept a return, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund to you.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: support@shoplex.co.uk