We offer a full money back guarantee, if you are not entirely satisfied with your purchase. You can return your goods for a full refund within 14 days of the purchase date. Goods to be returned at your own cost.
You will be sent your purchase receipt by email once you have placed your order – please provide the order number when you contact us with your query.
If you have received faulty or incorrectly supplied products, please contact us at support@shoplex.co.uk with details and our Customer Service team will assist you and arrange for the return or replacement of the item.
Your Right To Cancel
As a UK customer, you have the legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 working days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau).
If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware of the following terms that apply:
Cancelled Products
If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us (by phone or e-mail only) of this within 14 working days following the date of receipt in accordance with the Consumer Contracts Regulations or otherwise as soon as possible.
You must take reasonable care of the products that you wish to cancel and not use them. Products must be returned to us in their original packaging at your own cost.
You must take reasonable care to ensure that the returned goods are not damaged in transit. If you do not exercise reasonable care and the goods are damaged in transit, we may make a claim against you for breach of this statutory duty.
Damaged or Incorrectly Supplied Products
You should check all products you receive against your order. If the products you receive are obviously damaged, you should note the details of any damage on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by phone or e-mail only) within a reasonable period of time. We will then arrange for the return or replacement of the item.
This is not intended to be a full statement of all your rights under the Consumer Contracts Regulations. For further information about your statutory rights, contact your local Trading Standards department or Consumer Advice Centre.
Refunds Policy
Once we have received your returned item/s, we will inspect them to ensure they are still in the original condition and that they have not been used. If an item is deemed to have been used or has had excessive handling, we will reduce the amount of money refunded to you or we will return the item/s back to you.
All refunds will be processed within 5-7 working days of the receipt of returned goods. Your refund will be made using the same payment method, which was used to make the original purchase. If you have not received your refund within the stated timelines, please contact us at support@shoplex.co.uk and our Customer Services team will assist you.