Standard UK delivery takes 2-3 working days to arrive. Orders are dispatched via Royal Mail, Evri and other couriers. You’ll be sent an email by us, letting you know that the order has been shipped and a tracking number will be provided.

We offer a full money back guarantee, if you are not entirely satisfied with your purchase. You can return your goods for a full refund within 14 days of the purchase date. Goods to be returned at your own cost.

Currently, we only process orders within the UK, so unfortunately we are unable to offer shipping to any other countries at present.

Unfortunately, we do not have retail facilities for customer collections. All orders must be shipped via couriers for tracking and security purposes.

Please send us an email to support@shoplex.co.uk with your order number, explaining the issue and we’ll come back to you asap. Alternatively, you can also fill out the contact form on this page.

We accept a variety of secure payment methods, including all major credit/debit cards (Visa, MasterCard, American Express, Maestro). Additionally, we support fast, digital options such as PayPal, Apple Pay, and Google Pay.

If you have just placed an order and would like to cancel it, please email support@shoplex.co.uk with your order number and we’ll cancel it immediately, then refund your payment.

In the event when the order has already been dispatched, you will need to return the item to us at your own cost in original condition, so we can then process the refund.

Please use the contact form on this page to get in touch with us regarding your query or email us at support@shoplex.co.uk